A year ago Giacom proudly turned into one of the primary ever before step 3 suppliers getting Sophos in the united kingdom. We trapped that have Robert Marchant from Tinder Business on their contact with modifying Sophos licences out to Giacom.
Tinder Firm was an it support business offering telecoms, It equipment, community infrastructure and much more to different companies. We’ve been a Giacom partner for more than 5 years.
Great! Any queries i’ve will always be answered quickly, and you will Giacom’s training tips was basically massively ideal for our service class. Our very own Account Movie director Samantha Fleming directed all of us toward Giacom’s training webinars, which happen to be easy and simple so you can breakdown.
Financially we have been really pleased with the easy get acquisition processes and you will month-to-month contracts. For example, Sophie Rea from your funds cluster has been very useful into the in order for our invoices always align with your percentage operates. Also we have never ever had people complications with membership handling, even for analogy in the event that a conclusion-user change the providers term your own group handle it very it generally does not end up in people commission delays – their loans party will always fuck inside.
We have been a Sophos silver spouse for around several years. Initially we tested an abundance of cybersecurity choice and you can Sophos was the first choice – all of our service team speed they highly.
When Sophos announced they would be using distributors as opposed to supplying it direct in order to us, our Sophos Account Director accessible to sort out the brand new option to have you.
So we was basically put up that have some other Affect Service provider (CSP) distinctive from Giacom. Initially we failed to brain as this CSP got pretty good on line analysis – nonetheless they turned out to be a nightmare! In the 1st half a year we’d affairs such step three some other nonresponsive Account Managers, rate misquotes, borrowing from the bank notes not-being honoured, licences not-being activated, and a lot more. For example, one of the stop-profiles is actually waiting over a month because of their the latest Sophos licences, and we was indeed going after because of it daily – it absolutely was a complete almighty faff!
And when i read when you look at the Giacom’s newsletter that they was together with Sophos providers, we got in exposure to Samantha to greatly help you switch over.
Samantha and you may Sophie was indeed very useful in enabling united states set up with Sophos, in addition to the Sophos Pro people was basically big with delivering you exact prices and you will reacting all of our concerns. Top honors times having Giacom are perfect, in 24 hours or less we could trigger all of our Sophos licences – instead of the previous supplier in which we can be waiting days.
Along with Giacom’s paperwork is actually a lot easier and easier to help you techniques. The earlier in the day Sophos vendor had very long and you can perplexing purchase acquisition variations, but Giacom’s variations are simple and fast to help you complete.
“Altering the Sophos contracts over to Giacom features without a doubt stored us some time and be concerned! I don’t have to consider awaiting one products to help you be resolved and that i cannot spend your time chasing solutions casual click resources such as for instance I did at my early in the day CSP.”
Giacom resolve people technical things immediately. Emma Hadley about Finance cluster and you can Tracey Seymour in the Sophos Pro party already deal with all of our title contracts, their speed and you can reliability might have been an excellent help!
Changing all of our Sophos deals out to Giacom features without a doubt stored united states some time stress! It’s great comprehending that within 24 hours out of filling out a PO the brand new Sophos people usually turn on the order rather than question. There isn’t to be concerned about waiting for one issues so you can be fixed and i also usually do not spend your time going after answers casual such as for example Used to do at my past CSP.
Also Giacom keeps all of us cutting-edge with the any kind of our very own product upgrades or change. A recent example happens when Samantha helped us circulate our very own Microsoft 365 licences out over Microsoft’s The newest Trade Experience (NCE) and you can wishing you for the NCE price transform.
As a result of Giacom we could render the stop-profiles eleventh hour sign ups to Sophos, as the there is no ready. In addition to, he has a choice of sometimes name otherwise month-to-month Sophos licences to complement its team.
To have Sophos and you will Microsoft 365 certainly, the service is great for. The staff which I have spoken in order to usually have short solutions. Samantha usually accumulates the device and even facilitate me having points that are not section of her big date-to-go out. I would personally 100% however suggest Giacom!
To have a chat to our cluster about precisely how we are able to let their company, just like we helped Tinder Firm, fill out this form to request a visit right back.
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Case study: Tinder Firm suggests provisioning Sophos as a consequence of Giacom
From inside the 2020, Giacom, DWS and you may Connection Street turned an element of the same selection of people, combining three station best alternatives – telecoms, affect app attributes and you can cloud charging.
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